Suppressing indications of incoming communications in user interfaces

ABSTRACT

Systems, methods, and software are disclosed herein for handling incoming communications. In an implementation, a notification of an incoming communication is received. Duplicate indications of the incoming communication are avoided by determining whether an indication associated with an application will be surfaced. If not, then an indication of the incoming communication may be surfaced in association with another application. However, if the indication associated with the application will be surfaced, then the other notification associated with the other application may be suppressed.

RELATED APPLICATIONS

This application is a continuation of, and claims priority to, U.S.application Ser. No. 15/097,488, filed on Apr. 13, 2016, entitled“Suppressing Indications of Incoming Communications in User Interfaces,”and which is hereby incorporated by reference in its entirety.

TECHNICAL BACKGROUND

It frequently occurs that two or more applications installed on acomputing device provide the same or similar services. For example, auser may install two or more phone calling applications, multiple emailapplications, or any of a variety of applications that provideoverlapping capabilities.

When the user is logged into multiple applications under the same useraccount, it may also occur that the applications ring, alert, orotherwise surface duplicate indications of an incoming communication.From the perspective of the user experience, the duplicate indicationsmay be annoying to the user, such as when two different emailapplications each surface their own indication that the same email wasreceived.

From a more technical perspective, the duplicate indications may wasteprocessing resources and valuable screen space. Race conditions mayexist whereby multiple applications are racing to access capabilities ofthe user interface. For instance, two phone calling applications maycompete to issue an audible ring or compete to surface a visibleindication of the incoming call on a display. The competing applicationsmay create a jarring user experience and may also waste the underlyingresources of their shared environment.

Overview

Technology is disclosed herein that mitigates the occurrence of multipleapplications providing duplicate indications of an incomingcommunication. In an implementation, a notification of an incomingcommunication is received. Duplicate indications of the incomingcommunication are avoided by determining whether an indicationassociated with an application will be surfaced. If not, then anindication of the incoming communication may be surfaced in associationwith another application. However, if the indication associated with theapplication will be surfaced, then the other notification associatedwith the other application may be suppressed.

The foregoing Overview is provided to introduce a selection of conceptsin a simplified form that are further described below in the TechnicalDisclosure. It may be understood that this Overview is not intended toidentify key features or essential features of the claimed subjectmatter, nor is it intended to be used to limit the scope of the claimedsubject matter.

BRIEF DESCRIPTION OF THE DRAWINGS

Many aspects of the disclosure can be better understood with referenceto the following drawings. While several implementations are describedin connection with these drawings, the disclosure is not limited to theimplementations disclosed herein. On the contrary, the intent is tocover all alternatives, modifications, and equivalents.

FIG. 1 illustrates an operational scenario related to suppressingindications of incoming communication in an implementation.

FIG. 2 illustrates a suppression process in an implementation.

FIG. 3 illustrates an operational sequence in an implementation.

FIG. 4 illustrates an operational sequence in an implementation.

FIG. 5 illustrates an operational sequence in an implementation.

FIG. 6 illustrates an operational sequence in an implementation.

FIG. 7 illustrates an operational sequence in an implementation.

FIG. 8 illustrates a computing system suitable for implementing theenhanced communication handling technology disclosed herein, includingany of the applications, architectures, elements, processes, andoperational scenarios and sequences illustrated in the Figures anddiscussed below in the Technical Disclosure.

TECHNICAL DISCLOSURE

Technology is disclosed herein for mitigating the occurrence ofduplicate indications of an incoming communication when the same useraccount is signed-in to multiple applications. In addition to improvingthe user experience by reducing or removing the occurrence of duplicaterings, for example, such technology may also have the technical effectof improving application and device performance by removing redundanciesthat would otherwise consume operational resources (processing load,battery life, etc.).

In an implementation, two applications may reside on a computing devicethat share at least some functionality in common and that allow a userto sign into a service under the same user account. As an example, twoor more applications may execute that support phone calls (voice, video,or both). In another example, two or more applications may execute thatsupport email, instant message, photo sharing, or any other service. Ineither example, the applications may be natively installed applications,applications that run in the context of a browser, or any variation orcombination thereof.

In these situations, it may occur that a user is signed-in to multipleapplications simultaneously under the same account. When this occurs,the online service associated with the applications may notify each ofthe applications when an incoming communication is received. Forinstance, a phone calling service may send a notification to oneapplication when an incoming call is received, while also sendinganother notification to another application in regards to the incomingcall. In another example, an email service may send one instance of anincoming email to one application and another instance of the same emailto another application, assuming the user is signed-in under the sameaccount to both.

Rather than allow both phone calling applications to ring, or to allowboth email applications to surface alerts, technology disclosed hereinsuppresses the indication that may have been surfaced by one applicationin favor of the indication provided by the other-assuming the otherapplication will be able to handle the incoming application.

More specifically, once an application receives a notification of anincoming communication, the application first ascertains whether or nota related application will be able to surface a related indication ofthe communication. If the related application will be able to surfacethe related indication of the communication, then the applicationrefrains from surfacing its own indication, or “suppresses” its ownindication. If the application ascertains that a related indication willnot be surfaced by the related application, then the applicationproceeds to surface its own indication of the incoming communication.

In the phone call example from above, the first application checks withthe related application to determine whether or not the relatedapplication will ring and/or surface an answer screen. If so, then theapplication refrains from ringing and refrains from surfacing its ownanswer screen. If the related application is not going to respond to thenotification, then the application proceeds to ring and/or surface itsown answer screen.

In the email example from above, the first application checks with therelated application to determine whether or not the related applicationwill surface a message that alerts the user to the presence of the newemail. If so, then the application refrains from surfacing its ownmessage. If the related application is not going to respond to thenotification, then the application proceeds to surfaces its own messagealerting the user to the new email that recently arrived.

Such technology may be especially beneficial when one application is alight-weight version of another application, which itself may beconsidered a “full” application. The light-weight application mayprovide fewer features and less functionality than the full application,but may be able to load faster, consume fewer resources than the fullapplication, and generally perform more reliably than the fullapplication.

When such circumstances prevail, one alternative solution to the problemof duplicate rings and alerts would be to always default to thelight-weight application by disabling rings and/or alerts on the fullapplication. However, such a solution would prevent the user fromaccessing all of the features and functionality of the full application,especially when handling real-time communications that are difficult totransfer between applications, such as phone calls. Instead, the presentsolution allows the light-weight application to defer to the fullapplication when appropriate—when the full application is able tosurface its own indication of an incoming call, email, or other suchcommunication.

FIG. 1 illustrates an operational scenario 100 in an implementation tobetter describe various aspects of the proposed technology. Operationalscenario 100 involves computing system 101. Computing system 101provides an operating environment 103 in which application 105 andapplication 107 may run.

Computing system 101 is representative of any physical or virtualcomputing system capable of running applications, of which computingsystem 801 in FIG. 8 is representative. Examples include, but are notlimited to, mobile phones, tablet computers, laptop computers, notebookcomputers, hybrid form-factor devices, desktop computers, smart home oroffice appliances, wearable devices, and any other suitable device,variation, or combination thereof.

Application 105 and application 107 are each representative of anyapplication that may run on computing system 101 and communicate withonline service 120. Application 105 and application 107 may each benatively installed applications, desktop application, mobileapplication, browser-based applications, or any variation or combinationthereof. Examples include, but are not limited to, phone callingapplications (voice, video, or both), email applications, instantmessaging applications, photo sharing applications, cloud storageapplications, and any variation of combination thereof.

Online service 120 is representative of any service remote fromcomputing system 101 that may communicate with application 105 andapplication 107 in the context of providing a service. Examples includephone calling services (e.g. Skype®), email services, instant messagingservices, photo sharing services, cloud storage services, and anyvariation or combination thereof. Online service 120 may be astand-alone service or may be provided in the context of other services,such as a social network service or cloud productivity service.

In operational scenario 100, online service 120 receives an incomingcommunication. In this example, the incoming communication is a phonecall, although other examples include emails, instant messages, and thelike.

Online service 120 sends independent notifications to both application105 and application 107 as, from the perspective of online service 120,each application appears as an independent node to the service. In otherwords, the service may not be aware that the applications are running onthe same device.

Application 105 receives its notification and employs suppressionprocess 200 in the context of operational scenario 100. The followingdiscussion makes parenthetical reference to the steps illustrated inFIG. 2 with respect to suppression process 200.

In operation, application 105 monitors the status of application 107(step 201). This may include querying application 107 for statusinformation, either periodically, in response to receiving incomingnotifications, or on some other basis. In other instances, application105 may query operating environment 103 for status informationpertaining to application 107, either periodically, in response tonotifications, or on some other basis.

Application 105 determines from the status information if application107 will respond to its separate notification, either by ringing,surfacing an answer screen, surfacing an alert message, or the like(step 205). If so, then application 105 suppresses its own indication ofthe incoming event. If application 107 will be silent in regards to theincoming event, then application 105 surfaces an indication (step 205).

For example, application 105 may learn from the monitoring step that arelated application is not installed, is not active, or is otherwise notpresent on a device, in which case application 105 may conclude that theapplication will not handle a notification. In another example,application 105 may learn from the monitoring step that a different useraccount is logged into application 107 than the user account logged intoapplication 105. Application 105 may again conclude from suchinformation that application 107 will not respond to the notification(and in fact would not have received one). In yet another example,application 105 may learn from the monitoring step that application 107has not surfaced an indication in a certain amount of time, and mayconclude as a result to surface its own indication of the incomingcommunication.

Operational scenario 100 provides an example of how application 105 mayrespond to the notification provided by online service 120. Userinterface 109 is representative of a user interface that computingsystem 101 may render in association with operating environment 103.Home screen 111 is displayed in user interface 109 and includes variousicons (icon 112, icon 113, and icon 114) that may be associated withvarious application available on the device. Other screens in place ofor in addition to home screen 111 are possible and may be consideredwithin the scope of the present disclosure.

In a first option, application 107 surfaces answer screen 117 in userinterface 109, in response to the notification received from onlineservice 120. Answer screen 117 provides various controls for a user toanswer and participate on a phone call using application 107, forexample. This outcome occurs when application 105 determines to suppressits own answer screen.

In contrast, application 105 surfaces answer screen 115 in response todetermining that application 107 will not be able to surface its ownanswer screen. Answer screen 115 also provides various controls foranswering and participating in a phone call, albeit via application 105instead of application 107.

FIG. 3 illustrates an operational sequence 300 in an implementation. Inoperation, a user may be logged into application 105 and application 107under the same account. In some cases, the user may have explicitlylogged into each account. In other cases, the user may be automaticallylogged into one or the other (or both) applications or by some othermechanism.

Online service 120 receives an incoming communication for the user, forwhich it communicates individual notifications to each of application105 and application 107. One notification is sent to application 105,while another is sent to application 107.

Application 105 responsively queries related application 107 for itsstatus, such as the identity of the account presently logged intoapplication 107. Application 107 responds with status details thatapplication 105 can parse.

In this case, application 105 determines from the status details thatthe same user account is logged into application 107 as is logged intoapplication 105. Accordingly, application 105 may conclude thatapplication 107 will surface an indication of the incoming communicationand may suppress its own indication as a result.

FIG. 4 illustrates another operational sequence 400 in animplementation. In operation, a user is logged into application 105under one account, but is logged into application 107 under a differentaccount. Online service 120 receives an incoming communication for theuser account logged into application 105 and sends a notificationregarding the same.

Application 105 receives the notification and responsively queriesrelated application 107 for its status, such as the identity of theaccount presently logged into application 107. Application 107 respondswith status details, which application 105 parses to determine that adifferent user account is logged into application 107. Accordingly,application 105 need not suppress its indication of the incomingcommunication, as application 107 will not surface its own application.

FIG. 5 illustrates an operational sequence 500 in anotherimplementation. In operation, a user is logged into application 105 andapplication 107 under the same account. In some cases, the user mayexplicitly log into each account. In other cases, the user may beautomatically logged into one or the other (or both) applications.

Online service 120 receives an incoming communication for the user, forwhich it communicates individual notifications to each of application105 and application 107. One notification is sent to application 105,while another is sent to application 107.

Application 105 responsively begins to monitor for application 107 toring, display an answer screen, surface an alert, or otherwise providean indication of the incoming communication. Monitoring application 107may include checking the foreground of operating environment 103 forwhen application 107 is in the foreground (or its screens). Application105 may monitor for a set period of time, at the expiration of which itmay decide to suppress or surface its own indication of the incomingcommunication depending on whether application 107 is able to respond ornot. In this example, application 107 surfaces its answer screen in theforeground and application 105 refrains from surfacing its answer screenaccordingly.

In FIG. 6 and operational sequence 600, a user is again logged intoapplication 105 and application 107 under the same account. Onlineservice 120 receives an incoming communication for the user, for whichit communicates individual notifications to each of application 105 andapplication 107. One notification is sent to application 105, whileanother is sent to application 107.

Application 105 responsively begins to monitor for application 107 toring, display an answer screen, surface an alert, or otherwise providean indication of the incoming communication. Monitoring application 107may include checking the foreground of operating environment 103 forwhen application 107 is in the foreground (or its screens). Application105 may monitor for a set period of time, at the expiration of which itmay decide to suppress or surface its own indication of the incomingcommunication depending on whether application 107 is able to respond ornot. In this example, application 107 fails to surface anything in theforeground, possibly due to having crashed, come awake slowly, orotherwise failed. Accordingly, application 105 surfaces its own answerscreen in the foreground at the end of the monitoring period.

As shown in operational sequence 700 in FIG. 7, application 105 maystill proceed to monitor for application 107 to display in theforeground, even if a different user account is logged into application107 than application 105. This is because in some implementationsapplication 105 may have no knowledge of which user account is loggedinto application 107. Rather, it may rely on monitoring the foregroundof operational environment 103.

In such implementations, it may occur that application 107 receives anotification related to a different incoming communication bycoincidence. For instance, a phone call may be received to the otheraccount or an email may arrive in the inbox of the other account whileapplication 105 is monitoring the foreground. Thus, application 105 maydetect a false-positive were application 107 to surface an indication ofthe new communication in the foreground. To mitigate such a situation,application 105 could compare the details of any indication surfaced byapplication 107 to check that the indication relates to the samecommunication that was the subject of the notification received byapplication 105.

In one specific operational example, Skype® for Android® is an exampleof one application that may have a light-weight counterpart, which inthis case is referred to as Talk. Talk needs to know if Skype iscurrently logged in and with which account. If Talk and Skype are loggedin under the same account, then both applications will try to handleincoming calls, which may result in a race condition.

In an advance, Skype may include a capability to notify otherapplications (e.g. Talk) of the account that is currently logged into itand when a user signs out. This allows Talk to track when Skype islogged-in, or not, so as to suppress its own incoming calls when Skypeis active and logged-in under the same account as Talk.

Talk obtains such information via broadcasts sent from Skype to Talk.Sending broadcasts is protected by permission, which is declared bySkype. Thus, Skype may limit its broadcasts to only those receivingapplications that have the same developer signature as Skype.

When Talk queries Skype for its current logged in status, the name ofSkype is packaged in an intent statement, which ensures that only Skypereceives the query (which is also a broadcast) and responds. Talk mayquery Skype upon a log-in event to Talk. Talk may also query Skypeperiodically (e.g. every four hours).

The queries may specify an action (e.g. get account information) andparameters of a response, such as a Boolean true/false response withresponse to a logged-in status and an account name (skypeName) if loggedin. Skype may respond by broadcasting its status to Talk upon a log-inevent, in which case it expresses to Talk that it is logged-in(true/false) and under which account (skypeName). Skype may alsobroadcast its status to Talk upon a log-out event.

FIG. 8 illustrates computing system 801, which is representative of anysystem or collection of systems in which the various applications,services, scenarios, and processes disclosed herein may be implemented.Examples of computing system 801 include, but are not limited to, smartphones, laptop computers, tablet computers, desktop computers, hybridcomputers, gaming machines, virtual reality devices, smart televisions,smart watches and other wearable devices, as well as any variation orcombination thereof. Other examples, may include server computers, rackservers, web servers, cloud computing platforms, and data centerequipment, as well as any other type of physical or virtual servermachine, container, and any variation or combination thereof.

Computing system 801 may be implemented as a single apparatus, system,or device or may be implemented in a distributed manner as multipleapparatuses, systems, or devices. Computing system 801 includes, but isnot limited to, processing system 802, storage system 803, software 805,communication interface system 807, and user interface system 809.Processing system 802 is operatively coupled with storage system 803,communication interface system 807, and user interface system 809.

Processing system 802 loads and executes software 805 from storagesystem 803. Software 805 includes suppression process 806 which isrepresentative of the processes discussed with respect to the precedingFIGS. 1-7, including suppression process 200. When executed byprocessing system 802 to enhance the handling of incomingcommunications, software 805 directs processing system 802 to operate asdescribed herein for at least the various processes, operationalscenarios, and sequences discussed in the foregoing implementations.Computing system 801 may optionally include additional devices,features, or functionality not discussed for purposes of brevity.

Referring still to FIG. 8, processing system 802 may comprise amicro-processor and other circuitry that retrieves and executes software805 from storage system 803. Processing system 802 may be implementedwithin a single processing device, but may also be distributed acrossmultiple processing devices or sub-systems that cooperate in executingprogram instructions. Examples of processing system 802 include generalpurpose central processing units, application specific processors, andlogic devices, as well as any other type of processing device,combinations, or variations thereof.

Storage system 803 may comprise any computer readable storage mediareadable by processing system 802 and capable of storing software 805.Storage system 803 may include volatile and nonvolatile, removable andnon-removable media implemented in any method or technology for storageof information, such as computer readable instructions, data structures,program modules, or other data. Examples of storage media include randomaccess memory, read only memory, magnetic disks, optical disks, flashmemory, virtual memory and non-virtual memory, magnetic cassettes,magnetic tape, magnetic disk storage or other magnetic storage devices,or any other suitable storage media. In no case is the computer readablestorage media a propagated signal.

In addition to computer readable storage media, in some implementationsstorage system 803 may also include computer readable communicationmedia over which at least some of software 805 may be communicatedinternally or externally. Storage system 803 may be implemented as asingle storage device, but may also be implemented across multiplestorage devices or sub-systems co-located or distributed relative toeach other. Storage system 803 may comprise additional elements, such asa controller, capable of communicating with processing system 802 orpossibly other systems.

Software 805 may be implemented in program instructions and among otherfunctions may, when executed by processing system 802, direct processingsystem 802 to operate as described with respect to the variousoperational scenarios, sequences, and processes illustrated herein. Forexample, software 805 may include program instructions for implementingenhanced handling of incoming communications.

In particular, the program instructions may include various componentsor modules that cooperate or otherwise interact to carry out the variousprocesses and operational scenarios described herein. The variouscomponents or modules may be embodied in compiled or interpretedinstructions, or in some other variation or combination of instructions.The various components or modules may be executed in a synchronous orasynchronous manner, serially or in parallel, in a single threadedenvironment or multi-threaded, or in accordance with any other suitableexecution paradigm, variation, or combination thereof. Software 805 mayinclude additional processes, programs, or components, such as operatingsystem software, virtual machine software, or other applicationsoftware, in addition to or that include suppression process 806.Software 805 may also comprise firmware or some other form ofmachine-readable processing instructions executable by processing system802.

In general, software 805 may, when loaded into processing system 802 andexecuted, transform a suitable apparatus, system, or device (of whichcomputing system 801 is representative) overall from a general-purposecomputing system into a special-purpose computing system customized toenhance call handling operations. Indeed, encoding software 805 onstorage system 803 may transform the physical structure of storagesystem 803. The specific transformation of the physical structure maydepend on various factors in different implementations of thisdescription. Examples of such factors may include, but are not limitedto, the technology used to implement the storage media of storage system803 and whether the computer-storage media are characterized as primaryor secondary storage, as well as other factors.

For example, if the computer readable storage media are implemented assemiconductor-based memory, software 805 may transform the physicalstate of the semiconductor memory when the program instructions areencoded therein, such as by transforming the state of transistors,capacitors, or other discrete circuit elements constituting thesemiconductor memory. A similar transformation may occur with respect tomagnetic or optical media. Other transformations of physical media arepossible without departing from the scope of the present description,with the foregoing examples provided only to facilitate the presentdiscussion.

Communication interface system 807 may include communication connectionsand devices that allow for communication with other computing systems(not shown) over communication networks (not shown). Examples ofconnections and devices that together allow for inter-systemcommunication may include network interface cards, antennas, poweramplifiers, RF circuitry, transceivers, and other communicationcircuitry. The connections and devices may communicate overcommunication media to exchange communications with other computingsystems or networks of systems, such as metal, glass, air, or any othersuitable communication media. The aforementioned media, connections, anddevices are well known and need not be discussed at length here.

User interface system 809 may include a keyboard, a mouse, a voice inputdevice, a touch input device for receiving a touch gesture from a user,a motion input device for detecting non-touch gestures and other motionsby a user, and other comparable input devices and associated processingelements capable of receiving user input from a user. Output devicessuch as a display, speakers, haptic devices, and other types of outputdevices may also be included in user interface system 809. In somecases, the input and output devices may be combined in a single device,such as a display capable of displaying images and receiving touchgestures. The aforementioned user input and output devices are wellknown in the art and need not be discussed at length here.

User interface system 809 may also include associated user interfacesoftware executable by processing system 802 in support of the varioususer input and output devices discussed above. Separately or inconjunction with each other and other hardware and software elements,the user interface software and user interface devices may support agraphical user interface, a natural user interface, or any other type ofuser interface.

Communication between computing system 801 and other computing systems(not shown), may occur over a communication network or networks and inaccordance with various communication protocols, combinations ofprotocols, or variations thereof. Examples include intranets, internets,the Internet, local area networks, wide area networks, wirelessnetworks, wired networks, virtual networks, software defined networks,data center buses, computing backplanes, or any other type of network,combination of network, or variation thereof. The aforementionedcommunication networks and protocols are well known and need not bediscussed at length here. However, some communication protocols that maybe used include, but are not limited to, the Internet protocol (IP,IPv4, IPv6, etc.), the transfer control protocol (TCP), and the userdatagram protocol (UDP), as well as any other suitable communicationprotocol, variation, or combination thereof.

In any of the aforementioned examples in which data, content, or anyother type of information is exchanged, the exchange of information mayoccur in accordance with any of a variety of protocols, including FTP(file transfer protocol), HTTP (hypertext transfer protocol), REST(representational state transfer), WebSocket, DOM (Document ObjectModel), HTML (hypertext markup language), CSS (cascading style sheets),HTMLS, XML (extensible markup language), JavaScript, JSON (JavaScriptObject Notation), and AJAX (Asynchronous JavaScript and XML), as well asany other suitable protocol, variation, or combination thereof.

Certain inventive aspects may be appreciated from the foregoingdisclosure, of which the following are various examples.

Example 1

A computing apparatus comprising: one or more computer readable storagemedia; a processing system operatively coupled with the one or morecomputer readable storage media; and an application stored on the one ormore computer readable storage media and comprising program instructionsthat, when read and executed by the processing system, direct theprocessing system to at least: receive a notification of an incomingcommunication for which a related application may have also received arelated notification of the incoming communication; prior to surfacingan indication of the incoming communication in a user interface,ascertain whether or not the related application will surface a relatedindication; suppress the indication in response to ascertaining that therelated application will surface the related indication; and surface theindication in response to ascertaining that the related application willnot surface the related application.

Example 2

The computing apparatus of Example 1 wherein to ascertain whether or notthe related application will surface the related indication, the programinstructions direct the processing system to determine whether or not auser account logged into the application is also logged into the relatedapplication.

Example 3

The computing apparatus of Examples 1-2 wherein to determine whether ornot the user account logged into the application is also logged into therelated application, the program instructions direct the processingsystem to listen for a broadcast message by the related application tothe application informing the application of the user account presentlylogged into the related application.

Example 4

The computing apparatus of Examples 1-3 wherein to ascertain whether ornot the related application will surface the related indication, theprogram instructions further direct the processing system to determinewhether or not the related application is installed.

Example 5

The computing apparatus of Examples 1-4 wherein to ascertain whether ornot the related application will surface the related indication, theprogram instructions direct the processing system to monitor for therelated indication to surface in the user interface for a period of timeafter receiving the notification and, at an expiration of the period oftime, conclude that the related application will not surface the relatedindication.

Example 6

The computing apparatus of Examples 1-5 wherein to monitor for therelated indication to surface in the user interface, the programinstructions direct the processing system to monitor for when therelated application is present in a foreground an operating environmentin which both the application and the related application run.

Example 7

The computing apparatus of Examples 1-6 wherein the applicationcomprises a communication application, wherein the related applicationcomprises a related communication application, and wherein the incomingcommunication comprises a phone call.

Example 8

The computing apparatus of Examples 1-7 wherein the applicationcomprises an email application, wherein the related applicationcomprises a related email application, and wherein the incomingcommunication comprises an email.

Example 9

A method of operating an application to manage incoming notifications,the method comprising: in the application, receiving a notification ofan incoming communication for which a related application may have alsoreceived a related notification of the incoming communication; prior tosurfacing an indication of the incoming communication in a userinterface, in the application ascertaining whether or not the relatedapplication will surface a related indication; in the application,refraining from surfacing the indication in response to ascertainingthat the related application will surface the related indication; and inthe application, surfacing the indication in response to ascertainingthat the related application will not surface the related application.

Example 10

The method of Examples 9 wherein ascertaining whether or not the relatedapplication will surface the related indication comprises determiningwhether or not a user account logged into the application is also loggedinto the related application.

Example 11

The method of Examples 9-10 wherein determining whether or not the useraccount logged into the application is also logged into the relatedapplication comprises listening for a broadcast message sent by therelated application to the application informing the application of theuser account presently logged into the related application.

Example 12

The method of Examples 9-11 wherein ascertaining whether or not therelated application will surface the related indication comprisesdetermining whether or not the related application is installed.

Example 13

The method of Examples 9-12 wherein ascertaining whether or not therelated application will surface the related indication comprisesmonitoring for the related indication to surface in the user interfacefor a period of time after receiving the notification and, at anexpiration of the period of time, concluding that the relatedapplication will not surface the related indication.

Example 14

The method of Examples 9-13 monitoring for the related indication tosurface in the user interface comprises monitoring for when the relatedapplication is present in a foreground an operating environment in whichboth the application and the related application run.

Example 15

The method of Examples 9-14 wherein the application comprises acommunication application, wherein the related application comprises arelated communication application, and wherein the incomingcommunication comprises a phone call.

Example 16

The method of Examples 9-15 wherein the application comprises an emailapplication, wherein the related application comprises a related emailapplication, and wherein the incoming communication comprises an email.

Example 17

A computing apparatus comprising: one or more computer readable storagemedia; an application stored on the one or more computer readablestorage media and comprising program instructions that, when read andexecuted by a processing system, direct the processing system to atleast: receive a notification of an incoming communication for which arelated application may have also received a related notification of theincoming communication; prior to surfacing an indication of the incomingcommunication in a user interface, ascertain whether or not the relatedapplication will surface a related indication; suppress the indicationin response to ascertaining that the related application will surfacethe related indication; and surface the indication in response toascertaining that the related application will not surface the relatedapplication.

Example 18

The computing apparatus of Example 17 wherein to ascertain whether ornot the related application will surface the related indication, theprogram instructions direct the processing system to determine whetheror not a user account logged into the application is also logged intothe related application.

Example 19

The computing apparatus of Examples 17-18 wherein to determine whetheror not the user account logged into the application is also logged intothe related application, the program instructions direct the processingsystem to listen for a broadcast message by the related application tothe application informing the application of the user account presentlylogged into the related application.

Example 20

The computing apparatus of Examples 17-19 wherein to ascertain whetheror not the related application will surface the related indication, theprogram instructions direct the processing system to monitor for therelated indication to surface in the user interface for a period of timeafter receiving the notification and, at an expiration of the period oftime, conclude that the related application will not surface the relatedindication.

The functional block diagrams, operational scenarios and sequences, andflow diagrams provided in the Figures are representative of exemplarysystems, environments, and methodologies for performing novel aspects ofthe disclosure. While, for purposes of simplicity of explanation,methods included herein may be in the form of a functional diagram,operational scenario or sequence, or flow diagram, and may be describedas a series of acts, it is to be understood and appreciated that themethods are not limited by the order of acts, as some acts may, inaccordance therewith, occur in a different order and/or concurrentlywith other acts from that shown and described herein. For example, thoseskilled in the art will understand and appreciate that a method couldalternatively be represented as a series of interrelated states orevents, such as in a state diagram. Moreover, not all acts illustratedin a methodology may be required for a novel implementation.

The descriptions and figures included herein depict specificimplementations to teach those skilled in the art how to make and usethe best option. For the purpose of teaching inventive principles, someconventional aspects have been simplified or omitted. Those skilled inthe art will appreciate variations from these implementations that fallwithin the scope of the invention. Those skilled in the art will alsoappreciate that the features described above can be combined in variousways to form multiple implementations. As a result, the invention is notlimited to the specific implementations described above, but only by theclaims and their equivalents.

1. A computing apparatus comprising: one or more computer readablestorage media; a processing system operatively coupled with the one ormore computer readable storage media; and program instructions stored onthe one or more computer readable storage media to prevent duplicateindications of incoming communications that, when read and executed bythe processing system, direct the computing apparatus to at least:receive a notification from a service of an incoming communicationassociated with at least a first application executed by the processingsystem and a second application executed by the processing system,wherein both the first application and the second application areconfigured to invoke indications in response to the incomingcommunication; determine whether a first indication of the incomingcommunication, associated with the first application, will surface in auser interface; refrain from surfacing a second indication of theincoming communication in response to determining that the firstindication associated with the first application will surface in theuser interface; and surface the second indication in the user interfacein response to determining that the first indication associated with thefirst application will not surface.
 2. The computing apparatus of claim1 wherein to determine whether the first indication associated with thefirst application will surface, the program instructions direct theprocessing system to determine whether a user account logged into thefirst application is also logged into the second application.
 3. Thecomputing apparatus of claim 2 wherein to determine whether the useraccount logged into the first application is also logged into the secondapplication, the program instructions direct the processing system tolisten for a broadcast message by the first application indicative ofthe user account presently logged into the first application.
 4. Thecomputing apparatus of claim 3 wherein to determine whether the firstindication associated with the first application will surface, theprogram instructions further direct the processing system to determinewhether the first application is installed.
 5. The computing apparatusof claim 1 wherein to determine whether the first indication associatedwith the first application will surface, the program instructions directthe processing system to monitor for the first indication to surface inthe user interface for a period of time after having received thenotification and, at an expiration of the period of time, conclude thatthe first indication will not surface.
 6. The computing apparatus ofclaim 5 wherein to monitor for the first indication to surface in theuser interface, the program instructions direct the processing system tomonitor for when the first application is present in a foreground of anoperating environment in which both the first application and the secondapplication run.
 7. The computing apparatus of claim 1 wherein the firstapplication comprises a first communication application, wherein thesecond application comprises a second communication application, andwherein the incoming communication comprises an incoming voice call. 8.The computing apparatus of claim 1 wherein the first applicationcomprises a first email application, wherein the second applicationcomprises a second email application, and wherein the incomingcommunication comprises an email.
 9. A method for preventing duplicateindications of incoming communications, the method comprising: receivinga notification from a service of an incoming communication associatedwith at least a first application executed by the processing system anda second application executed by the processing system, wherein both thefirst application and the second application are configured to invokeindications in response to the incoming communication; determiningwhether a first indication of the incoming communication, associatedwith the first application, will surface in a user interface; refrainingfrom surfacing a second indication of the incoming communication inresponse to determining that the first indication associated with thefirst application will surface in the user interface; and surfacing thesecond indication in the user interface in response to determining thatthe indication associated with the first application will not surface.10. The method of claim 9 wherein determining whether the firstindication associated with the first application will surface comprisesdetermining whether a user account logged into the first application isalso logged into the second application.
 11. The method of claim 10wherein determining whether the user account logged into the firstapplication is also logged into the second application compriseslistening for a broadcast message by the first application indicative ofthe user account presently logged into the first application.
 12. Themethod of claim 11 wherein to determining whether first indicationassociated with the first application will surface comprises determiningwhether the first application is installed.
 13. The method of claim 9wherein determining whether the indication associated with the firstapplication will surface comprises monitoring for the first indicationto surface in the user interface for an amount of time after havingreceived the notification and, at an expiration of the amount of time,determining that the first indication associated with the firstapplication will not surface.
 14. The method of claim 13 whereinmonitoring for the first indication to surface in the user interfacecomprises monitoring for when the first application is present in aforeground of an operating environment in which both the firstapplication and the second application run.
 15. The method of claim 9wherein the first application comprises a first communicationapplication, wherein the second application comprises a secondcommunication application, and wherein the incoming communicationcomprises an incoming voice call.
 16. The method of claim 9 wherein thefirst application comprises a first email application, wherein thesecond application comprises a second email application, and wherein theincoming communication comprises an email.
 17. A computing devicecomprising: a communication interface configured to receive anotification from a service of an incoming communication associated withat least a first application on the computing device and a secondapplication on the computing device, wherein both the first applicationand the second application are configured to invoke indications inresponse to the incoming communication; a processing system operativelycoupled with the communication interface and configured to at least:determine whether the first application will surface a first indicationof the incoming communication in a user interface; determine to refrainfrom surfacing a second indication of the incoming communication inresponse to determining that the first application will surface thefirst indication; and determine to surface the second indication inresponse to determining that the first application will not surface thefirst indication.
 18. The computing device of claim 17 wherein todetermine whether the first application will surface the firstindication, the processing system is configured to determine whether auser account logged into the first application is also logged into thesecond application.
 19. The computing device of claim 18 wherein todetermine whether the user account logged into the first application isalso logged into the second application, the processing system isconfigured to listen for a broadcast message by the first applicationindicative of the user account presently logged into the firstapplication.
 20. The computing device of claim 17 wherein to determinewhether the first application will surface the first indication, theprocessing system is configured to monitor for the first indication tosurface in the user interface for a period of time after having receivedthe notification and, at an expiration of the period of time, concludethat the first application will not surface the first indication.